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| Frequently Asked Questions |
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- Is your silver sterling silver?
- Are your stones real?
- When can I expect my order?
- Why can't I login?
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Is your silver sterling silver?
YES! Explanation: Pure Silver is too soft for most ordinary uses, so, like gold, silver is alloyed, or mixed, with other metals to add hardness and strength. The standard alloy is 92.5% silver and 7.5% of another metal, usually copper. In order for an item to be called sterling, the law requires that it have a minimum silver content of 92.5%. Sterling must be marked as such. There are three approved markings to indicate sterling: • Sterling Silver or Sterling or STR • .925 for 92.5%. • The word silver does not indicate sterling silver. In some countries as little as 50% sterling silver added to a piece will allow it to say silver. BUT IT CANNOT BE MARKED STERLING SILVER OR 92.5
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Are your stones real?
Yes, all of our stones are real. You can see the Stone Properties Here
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When can I expect my order?
It depends on your order. Some items go out the same day and some items need to be made up, such as items with stones or need to be sized. Generally, our average time for shipping is a week.
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Why can't I login?
Is it possible that you are a wholesale customer?
If so, please login to our wholesale site: [WHOLESALE]
The other option is your version of Internet Explorer is old and needs to be updated. Security patches are released almost monthly from Microsoft.
If you use AOL - you may also experience issues adding items to your cart and/or logging in.
The fix:
Minimize your AOL and open up your Internet Explorer and return to the site by copying and pasting this: www.thesilverdragonjewelry.com to the address bar. If you still have troubles, please contact us and we will place your order for you using an alternative script. AOL Contact
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